FAVERIE’s FAQ

From the time you place your order, you will receive your exciting package within 5-10 business days. This excludes weekends and holidays.

Please note that delivery times may be delayed due to circumstances beyond our control. This may include extended delivery times due to COVID-19, carriers, busier than usual times like holidays and certain sales, arrival destination, and/or unforeseen circumstances. Take a look at our Shipping Policy for more info.

Yes! You can track your order using the number provided in your order confirmation email on the mail carrier’s website.

Orders may include goods from multiple brands and locations. We aim to minimize our environmental impact with less packaging and emissions from automobiles on the road. Therefore, we strive to include all products from one order in the same shipment, making your unboxing experience as easy as pie!

We’re sorry that part of your order was not included in your package. Please check your email to see if the missing item is arriving in another shipment. Use the tracking number in that email to check when it is arriving. 

If you do not have another email and can clearly see the product was supposed to be included with your order, please contact customer care immediately so we can remedy the issue. 

To make your free and easy return, simply contact us for a free return shipping label that you will attach to your package and drop off at your closest UPS store. Once you request a return, we’ll send you a detailed email with instructions. Take a look at our Returns & Refunds Policy for more info.

We will return the full amount paid to the same payment method previously provided or via a voucher issued for a future purchase. 

Upon arrival, we carefully inspect each returned item to ensure it is in original condition. Therefore, it may take up to 21 business days for you to receive your refund from the time it has been processed in our warehouse. Check your email for updates.

Refunds and vouchers are issued after the merchandise has reached our warehouse and has been inspected and processed. Please allow 3-5 business days for processing from the return receipt date and 21 business days for the full refund. Check your email for return receipt and confirmation.

Please note we are not responsible for items damaged in transit. Make sure your package is properly secured. Se detailed instructions in our Returns & Refunds Policy page.

We apologize for any inconvenience and will gladly refund the item upon its arrival in our warehouse. Please return the item following the instructions in our Returns & Refunds Policy page or contact us us for additional assistance.

Faverie will work quickly to remedy the situation if you incorrectly received an item that you didn’t order. Simply return the item following the above instructions. We will inspect the item, and once it is approved, your refund will be processed. Note that if the item is returned damaged or worn, we will not process a refund. Likewise, if you ordered an item by mistake, we are not responsible for providing a refund. 

We do not accept exchanges. Simply submit a return request, print out the prepaid shipping label, drop your item at your nearest UPS store and select and order the new item of your choice. It will be sent to you. Easy!

We are unable to accept returns, exchanges or refunds for final sale items. They are heavily discounted by nature and will be clearly marked as “Final Sale” at checkout.

If your swimsuit or undergarment didn’t work out, you may return it ONLY following the our safety instructions. Returns will not be accepted otherwise. Your garment will be returned, and you will pay the shipping cost. All returns are inspected and subject to approval upon arrival. Take a look at our Returns & Refunds Policy for more info.

Please contact us using our contact form on the contact page. Make sure you include your order number!